VASILIU VLAD

Engineered a cloud-based marketing automation system, monitoring 50+ European airports for flight disruptions and generating daily affiliate content with UTM-tagged links across Twitter/X and LinkedIn, capturing high-intent passenger leads.

Distributed 500+ flyers and generated 100+ verified EU261 claims across 40+ flights in Paris, Rome, and London operations, directly contributing to revenue growth and customer acquisition.

Authored comprehensive field operations guides for CDG Paris and FCO Rome, which were adopted as standard onboarding reference for all successor agents, enhancing operational consistency and training efficiency.

Contributed usability feedback on the AirportClaims passenger-facing website, leading to implemented changes that improved passenger journey and increased claim conversion rates.

Professionally handled objections and empathetically delivered difficult news, converting skeptical and resistant passengers into active claimants while maintaining customer respect and transparent communication.

Led and supervised 30+ sorting and delivery staff across daily operational shifts in a high-volume parcel depot, consistently achieving on-time sortation under strict SLAs.

Managed daily parcel volume forecasting, tracking thousands of parcels per shift, estimating truck requirements, and monitoring sortation progress in real time to optimize resource allocation and prevent delays.

Proactively identified and resolved operational issues, including missing trucks, sorter malfunctions, and staffing gaps, preventing impacts on delivery timelines and maintaining efficiency.

Provided safety and usability feedback on a new PostNL sorting machine prototype, with suggestions implemented in the final production version deployed across the depot network, enhancing operational safety and efficiency.

Reported daily KPIs, throughput volumes, attendance, and operational bottlenecks directly to senior management, providing critical data for strategic decision-making and continuous improvement.

Successfully founded and launched a grill restaurant on DN2 near Rădășeni, Romania, managing all aspects of operations including staffing, supplier relationships, financial planning, and customer service.

Managed the business remotely after returning to international operations in 2022, ensuring ongoing profitability and operational continuity with family involvement in day-to-day management.

Demonstrated strong entrepreneurial initiative, financial responsibility, and the ability to manage complex operations independently, fostering a sustainable business model.

Supervised sorting teams of 20+ staff across daily shifts, consistently meeting parcel throughput targets and maintaining high operational efficiency.

Served as primary point of contact for couriers, truck drivers, and logistics providers, effectively managing expectations and resolving issues under tight delivery deadlines to ensure smooth operations.

Handled depot-level escalations and conflict resolution with professionalism and composure, ensuring a productive work environment and minimizing disruptions.

Monitored daily KPIs and proactively flagged performance issues to senior management, contributing to timely corrective actions and continuous operational improvement.